Terms of service

1. Introduction

Welcome to StitchGift. By accessing or purchasing from our website, you agree to comply with and be bound by these Terms and Conditions. Please read them carefully before using our services or placing an order.

2. Products and Customization

  • We specialize in customized apparel including but not limited to sweatshirts, tote bags, and related accessories.
  • Product images are for illustration purposes. Actual colors and placement of designs may vary slightly due to monitor settings and printing methods.
  • Once a custom order is confirmed and design approval is given, no changes or cancellations can be made.

3. Ordering Process

  • Customers must ensure that all design files, images, and text provided for customization are correct and owned by them.
  • [Your Brand Name] is not responsible for errors (e.g., typos, low-resolution images) submitted by customers.
  • We reserve the right to reject any design or text that is offensive, copyrighted, or violates intellectual property rights.

4. Pricing and Payment

  • All prices listed on our website are in [Currency] and include/exclude applicable taxes as stated.
  • Payment must be made in full before production begins.
  • We accept [list accepted payment methods].

5. Shipping and Delivery

  • Shipping times vary based on location and customization complexity. Estimated delivery dates are provided but not guaranteed.
  • We are not responsible for delays caused by couriers, customs, or factors beyond our control.
  • Customers are responsible for providing accurate shipping information.

6. Returns, Refunds, and Exchanges

  • Custom-made items are non-refundable and non-returnable, except in the case of manufacturing defects or incorrect orders.
  • Claims for damaged or incorrect items must be submitted within 7 days of receiving the product with photo proof.
  • Approved refunds will be processed via the original payment method.

7. Intellectual Property

  • All designs created by StitchGift remain our intellectual property unless stated otherwise.
  • Customers confirm they have legal rights to any custom artwork, logos, or text submitted for printing.
  • StitchGift is not liable for any copyright infringement arising from customer-provided content.

8. Limitation of Liability

  • We are not responsible for indirect, incidental, or consequential damages arising from product use, including printing errors beyond our control.
  • Our total liability shall not exceed the amount paid for the order.

9. Changes to Terms

StitchGift reserves the right to update or modify these Terms at any time without prior notice. Continued use of the website signifies acceptance of the latest version.

10. Contact Information

For questions or concerns about our Terms, please contact us at:
📧 Email: orders@stitchgift.com
📍 Address: Mumbai-India